About Yale Appliance
Yale Appliance is a regional retailer specializing in premium kitchen and home appliances, offering sales, delivery, installation, and repair services. With multiple showrooms and decades of experience, the company provides end-to-end solutions for homeowners and trade professionals.
Like many retailers, Yale Appliance faced a growing threat of ID fraud, chargebacks, and operational inefficiencies due to unverified customer identity. With pickups and deliveries frequently occurring without reliable ID checks, Yale Appliance needed a more effective solution to ensure the person placing and receiving orders was truly who they claimed to be.
The challenge: Combating fraud without a reliable system
Yale Appliance previously had no structured identity verification process. The team relied heavily on intuition, hoping employees would detect suspicious behavior or flag potentially fraudulent orders. This approach proved inconsistent and left the company vulnerable to frequent chargebacks, product losses due to fraudulent pickups, and wasted staff hours resolving fraud cases.
When asked about Yale Appliance’s previous system, Operations Manager Allissa Tower stated,
“Before using IDScan.net’s ID authentication solution, we didn’t have an effective system in place. We mostly relied on staff intuition, hoping someone would notice if something seemed off. It was inconsistent, left too much room for error, and didn’t truly protect us from fraud.”
Additionally, as fake IDs have grown more sophisticated over the years and fraud rings have become more organized, the need for identity verification software has increased. In an industry where visual ID checks or paperwork are still the norm, leaders at Yale Appliance knew they needed a scalable, secure, and automated solution to protect their business.
The solution: VeriScan for remote & in-person identity verification
The company turned to VeriScan to introduce a more robust, tech-forward identity verification process across both remote and in-person channels. By using VeriScan Authentication with Remote Identity Verification, the solution allowed them to:
- Authenticate IDs at pickup locations
- Match IDs and selfies submitted online to verify remote orders
- Ensure consistency and compliance with streamlined workflows for drivers, visitors, and customers
By integrating the use of the VeriScan platform into their operations, the Yale Appliance team can verify identities within seconds, reducing reliance on subjective judgments.
The results: Measurable reduction in fraud & operational gains
Adopting VeriScan ID authentication and remote identity verification has led to:
- Significantly decreased number of false IDs presented for pickup or returns
- Lowered rates of chargebacks and increased documentation to fight chargeback fraud
- Identification of fraud hotspots, including zip codes and payment methods commonly tied to bad actors
- Improved internal processes through clean, automated data collection
- Boosted staff confidence with a system proven to reduce errors and protect inventory
Yale Appliance now catches fraudulent activity several times a month before any damage is done, transforming their fraud prevention strategy from reactive to proactive.
“We encounter attempted fraud or fake IDs on a regular basis, several times a month. It’s frequent enough that, without proper ID verification, it would result in significant losses. Having a system in place helps us catch these attempts before they turn into costly problems.”
– Allissa Tower, Operations Manager, Yale Appliance
Looking ahead: A smarter, safer business model
Yale Appliance has become a model for fraud prevention, combining real-time identity authentication with actionable insights. By choosing VeriScan, they’ve not only secured their bottom line but also set the foundation for more scalable, secure, and customer-focused operations.
