Whether you need to return a recent purchase or have hardware repaired, please complete the form below to get started. Our Logistics & Shipping Team will review your request, confirm eligibility, and provide next steps, including an RMA number when applicable.

Returns

IDScan.net accepts returns within 30 days of the purchase date, provided the item is still in like-new condition. Final sale purchases, special order products, and items returned more than 30 days after purchase are not eligible for return.

All returns are subject to an automatic 5% restocking fee, and customers are responsible for return shipping costs. Original rush shipping charges are non-refundable. Please allow 10–15 business days from the time we receive your returned item for a refund or credit memo to be issued.

If an item is received with significant damage or is otherwise determined to be ineligible for return, our team may provide an estimated buyback price based on our ability to repair and resell the device. We reserve the right to refuse returns for products that appear used or are missing parts.

Repairs

If you purchased a new ID scanner within the past 12 months, your device may still be covered by the manufacturer’s warranty. Some customers may also have purchased an additional three-year hardware warranty. Please check your original order details to confirm your coverage.

For devices covered under warranty, IDScan.net can assist with repair and refurbishment, with parts and labor costs waived for eligible manufacturer defects or reasonable wear and tear.

IDScan.net hardware warranty information →

Our technicians can also diagnose and repair select devices after the warranty period has expired. Post-warranty repair costs are paid upfront and include return shipping. Eligible hardware may be repaired regardless of where it was originally purchased.

Please do not package or ship your device until you have received confirmation and shipping instructions from our Logistics & Shipping Team.

Initiate a return within 30 days