IDScan.net Returns

IDScan.net gladly accepts returns on purchases within 30 days from date of purchase, provided the item is still in like-new condition.

We do not accept returns more than 30 days from the date of purchase. Final sale purchases and special order products are not eligible for return. 

Please allow for 10-15 business days from the time we receive your returned item to the issuance of the refund or credit memo. Note that rush shipping costs for the original order will not be refunded.

An automatic 5% restocking fee will be applied to all returns. If, after receiving the device, we determine that the item is not eligible for return due to significant damage, our team will reach out to provide an estimate for a buy back price. The buy back price will be based on our ability to repair and resell the item in the future. We will then issue a refund for this price. We reserve the right to refuse returns if products appear used or are missing parts. Customer pays all return fees and postage.

Please do not package or ship your return until you have received confirmation and an RMA number from our Logistics & Shipping Team.

Initiate a return within 30 days

IDScan.net Repairs

If you purchased a new ID scanner within 12 months, your purchase is likely still covered under a manufacturer warranty. You may have also elected to purchase an additional 3-year warranty with your hardware. Check your original order details to determine if you are under warranty.

If you are currently covered under warranty, IDScan.net will assist with the repair and refurbishment of your device, waiving all parts and labor costs associated with reasonable wear and tear of the device or manufacturer defects.

IDScan.net hardware warranty information →

Our technicians can still diagnose and repair select devices after your warranty has expired. If you’re not sure what’s wrong with your device, we can discuss what options may be available to you for repair. All repair costs are paid up front and return shipping is included.

We will repair eligible items regardless of where the hardware was purchased. Reach out today to see if your hardware is eligible for a post-warranty repair.

Request a repair