One of the largest produce distributors in the Northeast manages a 700,000 square-foot facility that, between drivers, vendors and customers, sees thousands of visitors a day. With heavy traffic and a lot of space and inventory to exploit, this warehouse saw an increase in logistics fraud at the end of 2024. These cases couldn’t be managed with preexisting manual checks. They required a robust identity verification solution that could help protect inventory, secure the warehouse, and streamline visitor management. 

In December of 2024, this warehouse partnered with IDScan.net to implement ID fraud prevention, visitor management, and mobile ID acceptance to stop fraudsters from stealing their product and damaging their reputation. By introducing advanced identity verification and ID authentication, they were able to drastically reduce the number of unqualified drivers, unauthorized visitors, and threats to their business that attempted to enter their facilities. 

Since implementing VeriScan in their check-in process, the warehouse has verified over 18.8k identities and stopped 23 fake IDs and fraudsters that could’ve done serious damage to their profits, delivery workflow, and trustworthiness. Using VeriScan has also streamlined their operations, which has improved customer satisfaction and retention. 

The warehouse needed a powerful identity verification solution

This facility needed an identity verification and document authentication solution to secure their warehouse and ensure that no unauthorized visitors slipped through the cracks. 

Before implementing VeriScan, they would rely on manual checks performed by security guards at their entrances to check drivers and vendors’ IDs and grant them access to their warehouse. Manual checks leave room for human error and can’t adequately authenticate documents to eliminate the possibility of fake IDs. Additionally, manual checks and analog records make it difficult to investigate instances of fraud.

In addition to needing reliable identity verification, it was important that any enhanced verification or authentication process be fast and frictionless, as the high volume of traffic in and out of the warehouse could lead to wait times and ultimately disrupt tight delivery schedules. Even small deviations in logistics timelines put end users at risk and lead to customer frustration and operational stress.

Implementing IDScan.net’s VeriScan 

In 2024, this warehouse decided to utilize IDScan.net’s VeriScan software. VeriScan is a powerful ID verification and visitor management software that verifies IDs using multi-layered checks and logs high-resolution images of documents, making tracking visitors easy. 

When a driver or vendor enters the warehouse, the security guard at the gate scans their ID using a Thales C5400 scanner or a Credence ID Tap2ID mobile ID scanner for mobile IDs. VeriScan performs adaptive AI checks on security features under white, UV and infrared light and assesses microprinting, holograms and more, helping detect up to 95% of fake IDs. 

Once the ID is scanned and authenticated, the data is sent to the visitor management platform, where the company can track who has entered their facility on any given day.  Every scan can be logged and saved to build a cloud-based visitor database, complete with photos, visit history, tags (VIP, banned, etc.), notes, and more. The facility is able to create custom lists and rules, trigger alerts, and sync multiple devices. This gives them the peace of mind to know only qualified drivers and vendors can get through their doors and that they have a detailed database to investigate any complications.

Strong results in fraud prevention

Since implementing VeriScan, this warehouse has flagged an average of 1-2 fraudulent IDs each month, preventing costly incidents of cargo theft.

Notable results include:

• Reduced incidents of fraudulent IDs being accepted
• Greater awareness of expired IDs being used by drivers – more than 100 presented monthly
• Enhanced partner experience by reducing time spent on verification at the door
• Improved end customer satisfaction and retention, with fewer instances of late or abandoned deliveries
• Reduced profit loss from stolen or abandoned goods

Preventing logistics fraud at a busy warehouse 

By replacing manual ID checks with VeriScan’s authentication and mobile ID scanning capabilities, this warehouse has modernized its facility security and reduced exposure to logistics fraud. The system provides an accurate visitor trail, increases driver accountability, and ensures that only verified individuals enter the warehouse.

This facility continues to build on this foundation as digital identity becomes a core component of secure logistics operations.