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Retail Customer

Technology and the In-Store Customer Experience

How and Why to Improve the Customer Experience Using Technology

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Mobile Technology

Mobile Technology: ID Scanning

Going Mobile:

Mobile devices are becoming the dominant force among consumers and businesses worldwide. According to a study by Coupofy, mobile commerce is growing 300% faster than eCommerce. This growth is not only reflected in commerce but also in company operations.

More and more companies are using mobile devices as their platform of choice. Operations want to access business information and records through a variety of mobile devices including iPhones, iPads and Android devices. Many industries benefit from implementing mobile technology. This can range from casinos validating ID’s at any point, oil refineries using ID scanning software to run background checks and sending notification that the visitor has arrived or any company wanting to collect demographic information for marketing purposes.

Now companies can operate from multiple locations enhancing operational convenience and efficiency. This allows employees to communicate with other company staff and interact with customers in real time. For more statistics on mobile incorporation, please click here.

IDScan.net was the first company to implement mobile ID scanning technology in 2009. Our technology has been incorporated by a variety of industries for several different purposes, including security screenings, age verification and visitor management.

To learn more about our solutions, please click here.

Green Technology

Technology has progressed more than one could have ever imagined in the 21st century. Since 2005 alone, we have seen major developments including the ever so popular Facebook, Tesla and the iPhone. With its ubiquity, it seems as though we will only continue to be immersed by an ever changing, fast-paced technological environment. Such progress has also enhanced our ability to “go green,” not just in our personal lives but also in our businesses.

Entire buildings are able to go green. Some amazing examples are seen in Cat DiStasio’s article,  6 Futuristic Building Technologies That Will Change the World. These include: a building in Milan that cleans the air by absorbing smog and turning it into salts, a building in Hamburg powered by algae, self-healing concrete in Amsterdam, glass roof tiles in Sweden which heat a building using sunlight and a playhouse which is insulated by mushrooms. Not only are these structures environmentally friendly, they are also aesthetically pleasing. If entire buildings can be green, one can easily make a few small changes to help their business be more eco-friendly.

In addition to a clear conscience, a business can benefit in a variety of ways by implementing environmentally friendly measures. Your business can attract positive PR by taking green initiatives. There are tax credits available to companies that go green, you can see what’s applicable to your business by visiting https://www.sba.gov/content/federal-tax-credits-energy-efficiency. Your business can save money on energy bills, use less paper and reduce overall waste. Since being green is no longer a trend but part of a sustainable future, how will you make sure you integrate this into your business?

IDScan.net gives you the ability to reduce paper use, minimize your carbon footprint and has cloud storage so you never have to worry about losing your information. See how we might benefit your business by visiting https://idscan.net/wp/solutions/.

Image from http://www.engadget.com/gallery/6-futuristic-building-technologies-that-will-change-the-world/3535767/#slide=3535761|!

#CustomerLoyalty

As technology evolves, so should businesses. However, you would be surprised by how many businesses lag behind. This gap results in millions of dollars in lost revenue. How does your business measure up?

 

According to pointofsale.com, the average American household is part of 29 loyalty programs. The potential stored within this number can be quite significant for your business. So, why is it that you are not in a position to take advantage of this untapped potential? It may be because you are not aware of the technology that is available to help you.

 

IDScan.net has developed the technology which makes signing up for loyalty programs and tracking your customers’ patterns very simple. The key to attracting a customer to your loyalty program, is to ensure that the process is easy. That’s where IDScan.net comes in. Rather than having your customer fill out an arduous form which will often result in inaccuracy, give them a hassle-free way to become a member. IDScan.net’s software allows the customer to enter their information by merely swiping their ID. Within less than 5 seconds, you will have all of your customer’s information. This allows you to focus on your customer, rather than dealing with any inconveniences that would inevitably arise from filling out a paper form.

 

Once your customer is enrolled in your loyalty program, IDScan.net’s software then enables you to capture and track any relevant data that will amplify your business.

 

The benefits of a loyalty program are relevant to profit growth for several reasons. They boost growth, enhance your reputation, increase sales, provide important market research and enhance customers’ overall satisfaction. For more ways on how loyalty programs can benefit your business, please visit marketingland.com

 

So do yourself and your business a favor this summer, visit http://store.idscan.net/Software_c_9.html and see how IDScan.net can enhance your business.

 

Image found on http://www.shweiki.com/blog/2012/07/customer-retention-critical-to-online-success-2/