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When contacting our Support Team, please provide:
- Your order number
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- Type of Hardware if purchased from IDScan.net
- Software being used & Hardware ID
Annual licensing includes software maintenance for jurisdictional updates.
SDK perpetual licensing and single license purchases include updates and support for the first year after purchase. After the first year, customers are required to opt into annual maintenance.
To opt into annual support, please see below or email firstname.lastname@example.org for assistance.