SUPPORT

Access our support portal and knowledge base.

Download our ID scanning software for free.

Download the latest drivers for your scanning hardware.

View all available SDK downloads and examples.

TECHNICAL SUPPORT

In need of technical support?
Contact support@idscan.net or call 631-380-8121

When contacting our Support Team, please provide:

  1. Your order number
  2. Name order was placed under
  3. Type of Hardware if purchased from IDScan.net
  4. Software being used & Hardware ID

SOFTWARE MAINTENANCE

Annual licensing includes software maintenance for jurisdictional updates.

SDK perpetual licensing and single license purchases include updates and support for the first year after purchase. After the first year, customers are required to opt into annual maintenance.

To opt into annual support, please see below or email support@idscan.net for assistance.

Remote support software

(run-only)

POST-WARRANTY HARDWARE REPAIRS

Is your scanner out of warranty and in need of repair? Fill out the form to see if our trained technicians can repair it for you.

Our technicians can diagnose and repair select devices after your manufacturer warranty has expired. If you’re not sure what’s wrong with your device, we’ll diagnose it for a small fee and provide a quote for the repair. 

We will repair eligible items regardless of where the hardware was purchased. Reach out today to see if your hardware is eligible for a post-warranty repair.

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