partners Support

Need immediate assistance? Call (631) 380-8121 to speak to one of our Customer Support Agents.

How can we help you?

Below are some of our commonly-accessed resources to help you successfully start using the suite of products

Remote Support Software (run only) Technical Support

In need of tech support? The most efficient way to get the support process started is to initiate a support ticket. However, if your support inquiry can’t wait, feel free to reach out at (631) 380-8121 or

When contacting our Support Team, please have the following information ready, so that we may assist you more quickly:

  • Your name / business name
  • Your order number
  • Type of hardware/software purchased
  • Whether the hardware was purchased from
  • Hardware ID and/or License Key

Software Maintenance

Annual licensing includes software maintenance, bug fixes and new jurisdictional updates to ensure you can keep scanning as new IDs are released. SDK perpetual licensing and single license purchases include updates and support for the first year after purchase.

After the first year, customers are required to opt into/purchase annual maintenance. To update your annual maintenance and support, you can purchase a new license from our store via the links below.

Our technicians can diagnose and repair select devices after your manufacturer warranty has expired. If you’re not sure what’s wrong with your device, we’ll diagnose it for a small fee and provide a quote for the repair. 

We will repair eligible items regardless of where the hardware was purchased.

Post-Warranty Hardware Repairs

Is your ID scanner out of warranty, but in need of repair? Don’t worry – we may be able to help!

SDK Downloads (Customer Only) | Drivers & Firmware (Customer Only)