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SUPPORT

Access our support portal and our knowledge base

SUPPORT PORTAL

Download our desktop software and view desktop software manuals

Download our ID scanning software for free. Ensure our scanning solutions are perfect for your business by testing each application before you purchase.

DOWNLOADS & MANUALS

Download the latest drivers for your scanning hardware

DRIVERS & FIRMWARE

View all available SDK downloads and examples

SDK DOWNLOADS

TECHNICAL SUPPORT

In need of technical support?
Contact support@idscan.net or call 631-380-8121

When contacting our Support Team, please provide:

  1. Your order number
  2. Name order was placed under
  3. Type of Hardware if purchased from IDScan.net
  4. Software being used & Hardware ID
SUBMIT A TICKET

SOFTWARE MAINTENANCE

Annual licensing includes software maintenance for jurisdictional updates.

SDK perpetual licensing and single license purchases include updates and support for the first year after purchase. After the first year, customers are required to opt into annual maintenance.

To opt into annual support, please see below or email support@idscan.net for assistance.

ANNUAL SUPPORT

POST-WARRANTY HARDWARE REPAIRS

Is your scanner out of warranty and in need of repair? Fill out the form to see if our trained technicians can repair it for you.

Our technicians can diagnose and repair select devices after your manufacturer warranty has expired. If you’re not sure what’s wrong with your device, we’ll diagnose it for a small fee and provide a quote for the repair. 

We will repair eligible items regardless of where the hardware was purchased. Reach out today to see if your hardware is eligible for a post-warranty repair.

TECHNICAL SUPPORT OPTIONS

Technical Support

Basic
  • Up-Front Cost $0.00 (Included)
  • Renewal Cost $96.00 (Annually)
  • New Purchase Setup
  • Email Support
  • Phone Support
  • Chat Support
  • License Transfer
  • Jurisdictional Updates

Technical Support

Premium
  • Up-Front Cost $93.00 (Initial Fee)
  • Renewal Cost $189.00 (Annually)
  • Everything Included in Basic
  • Loaner Unit
  • SQL Setup Assistance
  • 24/7 Support
  • Remote Support / Screenshare
  • Ticket Priority
  • Unlimited Training
  • 3rd Party RMA Assistance

Authentication Support

Basic
  • Up-Front Cost $0.00 (Included)
  • Renewal Cost $189.00 (Annually)
  • Everything Included in Basic
  • Authentication Engine Updates
  • Authentication Library Updates

Authentication Support

Premium
  • Up-Front Cost $93.00 (Initial Fee)
  • Renewal Cost $351.00 (Annually)
  • Everything Included in Premium
  • Authentication Engine Updates
  • Authentication Library Updates

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