American Airlines has recently blazed a trail toward a touchless check-in experience by implementing mobile identity verification at its Dallas Fort Worth and Reagan Washington National Airport locations. When a passenger goes to the counter to check-in and drop their bags, identity verification can be completed electronically with the airlines, eliminating the need to physically hand over their ID to an employee. The passenger would enroll in a third-party app that would complete identity verification for the airlines and then generate a digital ID token on the passenger’s device that could be easily scanned at the counter.
American Airlines might be one of the first to implement this kind of identity verification technology in the U.S., but they certainly won’t be the last, and online identity verification is only expanding in terms of how many uses it can have for airlines. IDScan.net has a mobile identity verification solution for any airlines looking to improve customer experience and streamline check-in procedures.
The identity verification process is easy and simple. The customer simply takes a selfie and pictures of the front and back of their ID with their smartphone and our mobile identity verification software takes care of the rest. Mobile identity verification and ID scanning will greatly reduce the amount of time customers spend in lines and it’s all touch-free, both of which are bound to satisfy just about any airlines’ customer.
Improve Customer Experience
The customer’s option to avoid lines and maintain distance from others is important to many airlines’ customers. Giving the customer the ability to complete identity verification on their own phone and at their own convenience would go a long way to ensuring that customers feel their time is valued and not wasted standing in line for an identification check.
Implementation of identity verification would further streamline the in-person check-in process. Identity verification at check-in could be completed at a kiosk where the passenger would scan their ID and a camera mounted on the kiosk would take their picture, just the same as if they were using their smartphone, thus automating the identity verification process even further. This would give airlines the ability to reallocate staff time to other more pressing tasks.
Those passengers who chose to do a mobile check-in with airlines would have a similar advantage to those doing so in person. The airlines’ mobile check-in process would be shortened significantly by allowing the app to auto-fill their forms based on the information provided on their ID. Then as a part of the identity verification process, all the customer would need to do is verify the information is correct.
Tighten Security and Boarding
Counterfeit IDs are becoming more indistinguishable from legitimate IDs and it can often be hard to visually spot that an ID is a fake. Allowing our system to analyze an ID, compare it to our vast database of ID formats, and complete identity verification will help to ensure that every airlines’ passenger is who they say they are.
Additionally, newer passports have a Near Field Communication (NFC) chip which contains a digital version of all of the personal information printed on the passport. Our app can read this NFC chip when a passenger scans their passport so that they can check themselves in for international flights as well, and it wouldn’t require airlines’ security personnel for identity verification.
Ticket Purchases and Frequent Flyer Miles
Customers’ personal information is regularly stolen and used to fraudulently buy airline tickets, including frequent flyer miles. Employing online identity verification would prevent hackers and fraudsters from being able to use stolen information, thus protecting passengers and airlines from fraud.
IDScan.net’s Identity Verification Solutions
Our mobile ID validation technology confirms the ID and collects the information from it all by snapping a few images. Customers simply open your app or click on a link sent via SMS and are prompted to take 3 images – the front of their ID, the back of their ID, and a selfie. They are told instantly whether their identity has been validated, thus reducing fraud and customer frustration.
How exactly does IDScan.net’s identity verification process work? The automation performs ID verification by checking that the ID is formatted within the state guidelines on both the front and back. It also checks that the information in the barcode matches what is displayed on the front of the ID. It then queries the USPS database to confirm that the address on the ID exists. Lastly, it moves to the pictures, calculating a confidence percentage in facial match between the photo on the ID and the selfie supplied by the customer. The selfie is run through anti-spoofing processes to assure it is legitimate.
The customer’s picture is first compared to a database of known faces to ensure that a human face is indeed pictured. A complex algorithm then maps the customer’s face and compares the unique layout of the pictured face to the face on the ID provided. The identity verification automation can then see more definitively whether or not the faces match and provide a percentage to represent the confidence it has in the faces being the same.
Many airlines are stepping into the touchless future of air travel processes and IDScan.net is helping to blaze the trail.
For IDScan.net, digital identity verification is the process of digitally assessing the legitimacy of a customer’s identification document and comparing it to a picture of the customer.
The customer simply takes a selfie and pictures of the front and back of their ID with their smartphone. IDScan.net’s ID verification automation uses anti-spoofing software to ensure that the customer’s selfie is not tricking the facial recognition software.
Mobile ID scanning would be touch-free, improve customer experience, streamline both mobile and check-in processes, and protect passengers from both fraud and security threats.