STORE RETURNS

Purchased the wrong merchandise? Our store accepts returns within 30 days from purchase date on select items, no exceptions.

If eligible for returns, email orders@idscan.net to receive a RMA number. Properly package all unused merchandise in the original packaging and include the documentation with order details and your RMA number.

Ship returns to the following address:

IDScan.net
Attn: RtnS_7****
2045 Lakeshore Dr, Suite 213
New Orleans, LA 70122

Please insert your order number in place of the asterisk in 7****.

All returns are charged an automatic 5% restocking fee. Used or damaged items and/or packaging are subject to a 20% restocking fee. We reserve the right to refuse returns if products appear used, damaged or are missing parts. We do not accept returns on IPC products, only exchanges. Shipping costs are not included in refunds. We do not provide shipping labels for returns.

PRODUCT WARRANTY

All NEW products purchased from store.idscan.net are included with a one year manufacturer warranty from the date of purchase. After one year, the buyer is responsible to cover the cost of repairs via the third party manufacturer.