STORE REPAIRS & RETURNS

Our store accepts returns within 30 days from purchase date on select items, no exceptions. Please fill out the form below to begin a return or repair request.

If your return or repair is approved after filling out the form request, properly package all unused merchandise in the original packaging and include documentation with your order details and your order number.

All returns are charged an automatic 5% restocking fee. Used or damaged items and/or packaging are subject to a 20% restocking fee. We reserve the right to refuse returns if products appear used, damaged or are missing parts. We do not accept returns on IPC products, only exchanges. All Panasonic sales are final. Shipping costs are not included in refunds. We do not provide shipping labels for returns.

PRODUCT WARRANTY

All NEW products purchased from store.idscan.net include a one year manufacturer warranty from the date of purchase. IDScan.net will exchange items within 30 days of purchase, after 30 days it is the customers responsibility to contact the manufacturer directly. After one year, the buyer is responsible to cover the cost of repairs via the third party manufacturer.

SHIPPING METHODS AND FAQ

We carry most items in stock unless otherwise noted. Some items are special order items that will require additional processing times. We ship items same day as long as we have them in stock and your order is placed before 3 PM central time.

IDScan.net provides the following shipping methods:

U.S. Shipping Services

USPS
First Class (1-3 business days)
Priority Mail (1-3 business days)
Priority Mail Express (overnight shipping)

UPS
Ground (1-5 business days)
Second Day (1-3 business days)
Next Day (overnight shipping)

International Shipping Services

UPS
Standard (for Canada and Mexico only)
Worldwide Expedited (all other countries)

Orders over $500 are shipped UPS.

For custom shipping methods, please contact orders@idscan.net

RETURN/EXCHANGE OR REPAIR REQUEST





Return
Exchange
Repair